Seven day access to more GP practice appointments is now just one month away for our patients living in Middlesbrough and Redcar and Cleveland!

From 1 April, we’re moving from two GP hubs to four extended hours GP centres which will be open from 6pm to 9.30pm Monday to Friday, and from 8am to 9.30pm at weekends and bank holidays.

They will continue to be run by local doctors and nurses from the area, who will have access to your patient records.

But people are being urged to ‘Talk before you Walk’ as the centres will operate an appointment-based system – you won’t be able to just walk in.

Our four STAR centres are at:

  • North Ormesby Health Village
  • Redcar Primary Care Hospital
  • One Life Centre in Linthorpe (replacing the existing STAR hub at Linthorpe Surgery)
  • East Cleveland Hospital in Brotton

They will also replace existing walk in centres based at Resolution Health Centre and Eston Grange.

How do I access one of the new centres?

There are a number of ways to make an appointment:

  • Telephone your own GP surgery which has access to appointments in the extended hours GP centres
  • Your own surgery will always try to meet your needs first but if you require an appointment urgently and they can’t fit you in – or if it is more convenient for you to be seen in the evening or at the weekend – they will make an appointment for you at one of the centres
  • Telephone NHS 111 (free phone number) – NHS 111 has access to appointments in normal hours or in the extended hours GP centres. If you need to be seen, they will be able to make you an appointment the same day when appropriate;
  • Access online – if your practice offers online appointment booking, this will be extended to include access to the centres. If you are not sure whether your practice offers online booking, please contact them directly.

If you have an urgent need after 9.30pm when the GP centres are closed, simply call NHS 111 and they will direct you to the most appropriate service.

What will happen to the walk in centres at Resolution and Eston?

As part of NHS South Tees CCG’s changes to offer seven day access to GP services across the four, new extended hours GP centres, the Walk in Centres at North Ormesby (part of Resolution Health Centre) and Eston Grange will close on 31 March 2017.

The GP practice at Resolution will remain open for patients who are registered there.  If you aren’t registered with a GP practice, it’s easy to get registered.  You can find your nearest practice by visiting www.nhs.uk.  Simply contact the GP practice and ask to register with them.

Letting people know about the changes

From March, listen out for our radio campaign on TFM.  We’re also working with Royal Mail to send a handy, four page leaflet to every household in Middlesbrough and Redcar & Cleveland in the coming weeks.  Please keep it in a safe place for you and your family if you need to check where to go for the right treatment.  You can also download the leaflet here.

Dr Janet Walker, Chair of the CCG said: “We are excited to be working with our local Doctors and Nurses to offer our patients 7 day access to GP practice appointments. With four new extended hours GP centres across our patch, that’s an extra 90,000 appointments that will be available from 6pm to 9.30pm Monday to Friday and 8am to 9.30pm at weekends and bank holidays.

“The centres will operate on an appointment-based system – people won’t be able to just walk in, and I would urge people to contact their GP practice in the first instance, or if you’re unsure and need help, call 111 which is free from landlines and mobile phones. Where people need to be seen the same the day, an appointment will made at a time and location that is convenient for them.”

 

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