New home announced for STAR GP hub

New home announced for STAR GP hub

admin No Comments

Middlebrough’s STAR GP hub is moving to brand new premises.

The hub, which provides extended and out of hours GP services, is moving from its current location at Park Surgery in Linthorpe Road to a modern, purpose-built facility at the Bluebell Medical Centre in Acklam.

Out of hours services will start operating from the new premises after 10pm on Saturday 7 July, whilst extended hours provision will begin from 8am on Sunday 8 July.

The move will provide a number of benefits for patients and staff including:

  • Being based in a quieter area
  • Use of a new purpose-built facility
  • Being situated on the ground floor
  • Ample free car parking
  • Being located on a main bus route into the town centre

Mandy Headland, Director of Operations for ELM Alliance Ltd, which runs the STAR Service, said: “Having listened to feedback from staff and patients, Bluebell Medical Centre provides a much better location.

“The brand new building is a ground floor venue in a quieter area with improved security. It’s also well situated to meet the current level of patient demand in the town.

“As with all our STAR hubs, this is not a walk-in service. Appointments can only be booked via a patient’s own GP surgery, online via own GP surgery website or urgent appointments by calling NHS 111.”

Special Measures Removed: Inspectors recognise significant improvements at STAR Service

admin No Comments

A Care Quality Commission report published yesterday (23 May 2018) has recognised significant improvements in the extended and out of hours GP Service which covers Middlesbrough, Redcar and Cleveland.

The report, which follows an inspection of South Tees Access Response (STAR) in January 2018, rates the service as “Requires Improvement” overall and “Good” for providing caring services.

Inspectors noted significant improvements to quality of care compared to the service’s previous inspection in July 2017 and confirmed it was no longer under special measures.

The report, published on the CQC website, rates the STAR Service as follows:

  • Overall rating for this service – Requires Improvement
  • Are services safe? – Requires Improvement
  • Are services effective? – Requires Improvement
  • Are services caring? – Good
  • Are services responsive to people’s needs? – Requires Improvement
  • Are services well-led? – Requires Improvement

The report features positive patient feedback and praises staff for treating people with compassion, kindness, dignity and respect. It also highlights areas the service must continue to improve including staffing and governance.

Mandy Headland, Director of Operations for ELM Alliance Ltd which runs the STAR Service said: “Our staff have worked really hard over the past few months to implement a number of changes and we would like to thank them for their dedication and support.

“We welcome the findings of the report, but we know there is still a lot of work to be done as we continue to develop this new service which ensures patients registered in Middlesbrough, Redcar and East Cleveland have GP access 24/7.

“Patient safety and quality care remain our highest priorities and we are working closely with South Tees Clinical Commissioning Group to implement all of the recommendations from the CQC, many of which are already in place.”

Patients can request extended hours appointments via their own GP surgery, online via their GP surgery’s website or by calling NHS 111 out of hours.

Cervical screening at a time to suit you

admin No Comments

Women from Redcar & Cleveland and Middlesbrough are now able to attend their cervical screening appointments on evenings and weekends thanks to a new arrangement between the two local authorities and South Tees Access Response (STAR) extended hours GP centres.

Cervical screening, also known as a smear test, is a free, simple, routine test available to all women aged 25 to 64, every three to five years.

Cervical screening prevents 75% of cervical cancers from developing in the UK, yet one in four women do not attend cervical screening when invited, normally due to fear or embarrassment or not understanding its importance.

Many women are also put off attending due to GP appointments being unavailable at times convenient to them.  It is hoped  uptake will increase now that women can schedule their appointments on evenings or weekends at one of four local centres.

Appointments are available from 6.30pm to 9.30pm Monday to Friday and 8am to 9.30pm on weekends in one of the four extended hours GP centres which are based at:

  • Redcar Primary Care Hospital
  • East Cleveland Hospital, Brotton
  • One Life Centre, Middlesbrough
  • North Ormesby Health Village

Appointments should be made through the patient’s own GP practice.    

Edward Kunonga, Director of Public Health for Middlesbrough and Redcar & Cleveland Councils said: “Cervical screening is the best way for women to protect themselves from cervical cancer. The screening programme saves thousands of lives every year, yet many women do not attend their appointments – we hope that offering more convenient appointment times will make it much easier for women to attend these essential screenings.”

Dr Andrew Threadgold, Clinical Director of the Star Service said: “Our service is very keen to provide GP services to the harder to reach patients in the region such as those who work full time or have other commitments. Given the importance of Cervical Screening and its low uptake we are delighted to be able to offer these clinics for our patients and we hope to roll out further services in the future.’”

For more information on cervical screening speak to your GP or click here